Tasting Room Manager-
This position is exempt from overtime. This person will work under the general
supervision of the General Manager/Owner. Position is responsible for hiring,
training and supervision of the tasting room attendants and bistro servers while
managing overall tasting room operations.
All interested applicants please send resumés to
info@potomacpointwinery.com. No
phone calls please.
Duties and Responsibilities
include but are not limited to:
-Manages the day to day operations of the tasting room and bistro to ensure all
scheduled shifts are staffed, entire facility is clean and orderly and the
retail merchandise is stocked for purchase
-Portrays the winery's image in tasting room presentation and delivery of an
exceptional customer experience to every guest
-Responds to customer relations and hospitality matters within the tasting room
and all areas open to public use; coordinate group tastings and tours, VIP
customer visits, etc...
-Works with the wine club manager to enhance club membership as well as maintain
current members by constant communication, special events, newsletters, sales
initiatives
-Work closely with Event Coordinator, Club Manager, Winemaker, Kitchen Manager
and Catering Coordinator to ensure high quality onsite events and customer
satisfaction
-Schedules, plans and coordinates all public and themed events successfully.
-Resolve customer concerns proactively
-Promotes wine club programs by ensuring all service staff are knowledgeable
about club benefits and all aspects of club levels
-Maintains current inventory of merchandise in the retail gfit shop by
coordination with bookkeeper. Is knowledgeable about POS system including the
tracking of inventory, procurement and reconciliation
-Ensures adherence to accounting and inventory procedures, inventory controls,
reconciles cash, maintains opening and closing procedures, and takes action to
correct inaccuracies and deviations. Informs bookkeeper of any issues.
-Coordinates the upkeep of the database and the winery customer email list
-Knows and adheres to TTB and ABC regulations
-Responsible for planning volunteer recognition on an annual basis
-Assigned as MOF for opening and closing procedures
-All other duties as assigned by Operations Manager
Minimum education and experience
requirements:
-Degree in hospitality management (wine, retail, restaurant, etc.) or 3-5 years
experience in a tourism destination facility or a commensurate amount of
education and experience
-Outstanding customer service skills and abilities
-Impeccable planning skills
-Detail oriented
-Marketing and retail layout skills
-Experience in POS retail system
-Must maintain close controls over all wine and merchandising inventory
-Must work in a team environment and make decisions in the best interest of the
organization, keeping with the philosophy established by the owners
-Must be able to quickly and effectively resolve issues related to any program
area assigned
-Able to train, teach and demonstrate superior customer service skills to
personnel
-Will act on behalf of the General Manager in her absence
Physical requirements:
-Ability to lift and carry 50lb boxes, walk and stand for extended periods of
time, climb up and down stairs multiple times daily
-Must pass DMV background check
-Must pass criminal background investigation
Other: